If you are an existing customer, simply log-on to your ntel mini-care or Quickteller or visit an ntel store. If you are not an ntel customer, kindly visit an ntel store near you for SIM-activation.
We understand that our customers have different needs and consumption habits. Hence, to guide you in determining the one for you, we have designed the Data Test Drive which allows you enjoy 3 months unlimited data while discovering while data consumption pattern.
Yes, you can via our self-care portal http://myntel.com.ng. When you do this, the existing plan is de-activated and the new plan kicks in immediately. Your validity would now be updated to the validity of the new plan.
Pay-As-You-Go offers crystal clear voice and SMS services (PAYG Voice and SMS) as well as high-speed data services (PAYG Data) anywhere within our coverage.
To get on PAYG, simply buy some ntel airtime on your device but due to an NCC directive, you are required to opt-in to use PAYG data. Please note that all new subscribers to the network will be activated on a bundle.
No, you cannot. SIM activation is only possible using a bundle plan. At the expiration of that bundle, you may then opt for a PAYG plan or subscribe to another bundle.
While on PAYG, high-speed Internet access is at N40/MB.
Yes, you can switch from PAYG to a bundle plan at any time.
When ntel commenced services on the 8th April 2016, we offered an Unlimited Experience via Data Test Drive. Essentially, we offered the opportunity to subscribe for a 2-day plan, a weekly plan, or a Monthly plan, and enjoy unlimited use of our superfast 4G LTE-Advanced data services for a period of 90 days.
However, in response to immense demand from our teeming customers in Lagos, Abuja, and Port Harcourt, we revised the duration for the Data Test Drive Plans from 90 days to 365 days. This offer will now be coming to an end on April 7, 2017.
Since we launched, we have since rolled out a bouquet of offerings – Unlimited, as well as Capped Data Plans, Free Data Offers, Voice Bundles, and so on. We have now provided a full set of data plans available for every pocket size – from 1GB for just N500, to a whopping 80GB for just N25,000. All our plans, whether capped or unlimited, offer the same superfast 4G LTE-Advanced experience.
ntel will continue to offer Unlimited plans in all shapes and sizes. For example, we currently offer Night Plans at unbeatable rates of N500 (2 Nights), N1,500 (7 Nights), and N5,000 (30 Nights). Each Night period is for 8 Hours, from 10.00pm till 6.00AM. We also offer a Heavy User Plan, at N60,000 for 90 days.
Stay tuned over the next few days and weeks for even more flavors of Unlimited, from ntel!
We have an extensive bouquet of bundle plans, whether data-only, or Data+Voice+SMS Combo plans, available for all sizes of pocket. Click here for more details of our ntel More Bundled Plans.
You will be able to enjoy your Subscribed Plan for the current cycle you are on. However, you won’t be able to continue subscribing to this plan once your cycle ends. But don’t worry, we have something cooking for you! Watch this Space.
To get access to the unlimited data benefits of the Data Test Drive, simply activate an ntel SIM and subscribe to a data bundle of your choice. Once your bundle becomes active, you will automatically be enabled to enjoy our Data Test Drive.
The Data Test Drive runs for a Test Period of 3 months i.e. 90 days from the time of activation.
You can use your unlimited data access for anything you’ve ever imagined doing with abundant broadband.
No, the Data Test Drive is only accessible in Nigeria. If you go abroad during your Test Period, we will charge you standard roaming rates while you are there and your Test Period will continue to run in your absence.
Yes. If you switch to a new bundle during your Data Test Drive, you will still be able to enjoy unlimited data. However, your Test Period will commence from the initial date of activation.
No. To keep enjoying unlimited data, you must keep your bundle subscription active.
Data Test Drive is a one-time opportunity available to only new ntel customers. After the Test Period has elapsed, you can subscribe to any bundle of your choice or opt for PAYG Data on the self-care portal and continue enjoying high-speed data.
Voice-over-LTE means true HD Voice calling over 4G LTE Network. With VoLTE, voice calls are more accurate & clearer. To enjoy this service, your device must support VoLTE features.
Fair Usage applies to some of our Unlimited Plans. When a subscriber is seen by ntel’s systems to be consuming an extremely high amount of data in relation to the plans they are subscribed to, Fair Usage applies in that situation.
For example, if you are subscribed to a Smartphone Plan, and your data usage is much higher than would be normally typical for a smartphone user, your network access speed will be moderated, to ensure that other users also enjoy a fair amount of data usage and network speed.
The Fair Usage threshold varies depending on the plan. Ntel may vary the conditions for fair usage from time to time, in a way that ensures a fair and complete experience for all subscribers.
ntel will begin to manage your data throughput and speeds, in relation to network conditions. You will likely be experiencing slower speeds than normal. This is however temporary, and your normal experience will be restored once the conditions of usage change. Currently the threshold of change is midnight.
It’s possible that you may have already crossed the threshold very early in the day, if you are doing any of the following:
You can still use a lot of data even within the Fair Usage Threshold, depending on what you are doing. Typically, on the Smartphone Monthly plans which has the least threshold, you can stream videos up to 5 hours without crossing the threshold
Also, note that you can use much more data than these stated limits, only at a different speed and experience than when you are within the Fair Usage Limits. With the Booster, you can boost your data usage even more
Not all our plans have Fair Usage Restrictions. Here are a few examples:
You can use all 4G LTE mobile internet devices that are confirmed compatible with the network.
The ntel mobile network is a pure-play 4G LTE-Advanced network. This means we do not have 2G or 3G. Therefore our mobile network can only be accessed via a 4G LTE device.
A 4G LTE device that can work on our network must support:
A wide range of 4G LTE devices are presently available in the market. These devices are categorized into data-over-LTE only and Voice & Data-over-LTE.
The data over LTE devices: Click here for devices in this category that we have tested and confirmed compatible with our network.
Voice & data over LTE: Samsung S7; Tecno C5; Konka R1 & R2. To buy devices in this category, click here or kindly visit any of our stores.
For device selection and activation support, kindly visit the store also.
You can configure your 4G LTE device by following these easy steps. You can also visit an ntel Centre for assistance with device configuration.
Presently, only VoLTE supported devices bought from our store will work on our network. We are in discussions with Tecno to ensure any C5 in the hands of our consumers will work on our network. Kindly check back regularly for updates on this.
Presently, you cannot trade your old device for a new one but we are in discussions with trade-in service providers. Kindly check back regularly for updates on this.
Presently, we do not have financing options but we are in discussions with financial institutions who provide this service. Kindly check back regularly for updates on this.
Presently, devices purchased from ntel do not come with insurance but we are in discussions with insurance companies who provide this service. Kindly check back regularly for updates.
To activate your SIM, subscribe to any bundle of your choice, insert the SIM into your 4G LTE device and configure.
No. SIM activation is only possible with bundle plans.
You can use your ntel SIM in any 4G LTE device that has been confirmed compatible with ntel network.
Yes, you can. ntel SIM cards are Nano SIMs with Micro and Standard SIM adapters that allow you use a SIM card across several 4G LTE compatible devices.
No. Although ntel SIM cards have larger storage capacities than regular SIM cards, only subscriber or service-related information can be stored.
Yes, you can use your ntel SIM abroad however; service charges will be as per standard roaming rates.
Yes. You can give your SIM card to someone else but you should remember that all registration and account information will remain in your name.
Kindly visit any of our stores or call 0700 ntel live
You can purchase airtime online via Mini Care & Quickteller, and also at ntel stores
No, you cannot transfer airtime from one ntel SIM to another. Please check back for updates on when this feature will become available
Your airtime recharge will be valid for the duration of your subscriber life-cycle which is equal to 180 days of inactivity.
a. You can download the ntel voice application from the Google Android Playstore
Yes. The VOXHD application supports both SMS and voice calling.