Policies

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DND Policy

1.     ntel respects your right to choose the promotional messages you may wish to receive.

2.    There is a DND (Do not disturb) service available to you at no cost.

3.    To avail yourself of this free service, please visit ntel.com.ng/dndform/ to fill an electronic form indicating your preference from a list of services.

4.   You may choose to call our customer care line: 0700 ntel live (0700 6835 5483) to indicate your DND preference.

5.    Any selected category on the DND form will be removed from your list of possible promotional messages.

Fair Usage

  1. ntel is committed to providing our customers with a fast and reliable service hence, we have taken steps to implement our Fair Use Policy.
  2. This Policy shall apply to all our customers (pre-paid and post-paid).
  3. Our Fair Use Policy is aligned with the best industry practices of global telecommunications providers and is subject to change without prior notice.
  4. This policy allows us maintain the quality of our mobile internet service and give all ntel customers fair opportunities to enjoy our network.
  5. Customers likely to be affected by this policy are those who generate large volumes of traffic; often have file-sharing software or peer-to-peer/torrent apps on their phones or tablets; and download large-format files such as music, videos and movies consistently.
  6. We reserve the right to review any stipulated fair use levels from time to time.
  7. We also reserve the right to limit or suspend service to anyone who uses or attempts to use the service in any way that may attract any sanctions or penalties.
  8. We reserve the right to suspend use for fraud and or if such use has or may have a negative effect on our business.
  9. Customers are only entitled to use our services for personal, non-commercial use. We reserve the right to impose network protection controls, limit the speed of, suspend or block your access to services, or disconnect you if your use is excessive and/or not in keeping with that reasonably expected of a private individual.
  10. We may or may not notify you before taking any of the above actions.
  11. The allowance set out in this fair use policy is based on bundles used within Nigeria. Any use when you are abroad will be charged at the relevant international rates.

 

Intellectual Property

  1. Users must observe intellectual property (IP) rights including, copyright laws as they apply to software and electronic forms of information.
  1. Users must not violate copyright laws or carry on any illegal activities, using the ntel network. This includes using ntel’s network, computing facilities and resources, to receive, transmit/retransmit, duplicate, destroy, or tamper with software or data, whether stored or transmitted, unless authorised by copyrights holder, licensor, and any applicable law to do so; which laws include but are not limited to Copyright Act Cap.C28 (LFN 2004) and all other applicable local and International laws. Examples of protected materials include written material, sound files, motion pictures, photos, animations, and software not originally created by the User.
  1. ntel reserves the right to disclose, upon demand by any statutory or duly authorised bodies and persons without notice to the User in accordance with any law or regulation in force in Nigeria at any point in time or applicable international guidelines, rules or regulations, any private or confidential information about a User in its domain in relation to an IP infringement, queries associated to such user.
  1. ntel reserves the right to disclose to appropriate authorities any violation of intellectual or cyber rights by a User, and stands indemnified to the full extent by the User of such infringement or violation.
  1. ntel reserves the right to interrupt or suspend services to a User, without notice if ntel discovers or has cause to believe that its services is being used or have been used for any improper or unlawful purpose or commission of any form of IP infringement by the User.

 

 

Privacy

  1. ntel respects the security and privacy of your personal information. Consequently, this Privacy Policy has been evolved to explain to you the way in which ntel uses your personal data, and describe the steps involved in the protection of customer information.
  1. ntel will treat all consumer information or personal data we obtain from our customers as confidential. ntel has in place appropriate technical and organisational security measures to prevent unauthorised or unlawful disclosure or access.
  1. Your securely-held personal data will only be accessible by select authorised members of staff and business partners whom we shall ensure covenant to treat it with the same high level of confidentiality.
  2. We shall only use such information for the improvement of our services and are committed to providing you with professional, valuable and personalised service whilst safeguarding your personal data.
  3. Other than as set out in this Privacy Policy, ntel will not disclose or share your personal data with any other third-party without your express consent unless this is necessary to provide the services or products which you requested when providing us with your personal data or as required by law.
  1. ntel undertakes to abide by the strictest standards of confidentiality with respect to the disclosure of such information and states herein that such information shall only be made available in accordance with the provisions of relevant legislations or as may be requested by any Nigerian law enforcement agencies and judicial institutions in combating fraud/crime or by an order of a court of competent jurisdiction.