Customer Care: 0700 ntel live / 0700 6835 5483

Device Configuration

You can configure your device in 2 ways!

Voice and Data Over LTE

To configure your device for voice and data over LTE

  1. Insert an ntel SIM into your device
  2. Device will display a VoLTE logo (as shown below)
  3. Once logo is displayed, you can begin enjoying HD Voice calls, high-speed LTE data services and more

Data Over LTE only

To configure your device for data over LTE, simply follow these steps:

  1. Confirm your device supports 4G LTE by checking the mobile network settings. To do this, follow these simple steps:
  2. Insert an ntel SIM into your 4G LTE Device;
      Go to Menu;
      Go to Settings;
      Under Wireless & Networks, select more;
      Select Mobile networks;
      Select 4G (recommended);


  3. After you have confirmed your device supports 4G LTE, go back to the main menu.
  4. If your device is configured for data over LTE, the device signal display will show.
  5. If the device does not show the signal display, simply follow these steps:
      Select Phone Information;
      Under set preferred network type: Select LTE only;
      Click on update.


  6. Go back to your Home screen
  7. Put the phone in airplane mode, after a few seconds, switch off airplane mode
  8. After a few seconds, turn off airplane mode