FAQ

There are various types of plans available on the ntel network – Unlimited Plans, Capped Plans, SME (or Heavy User) Plans, Device Bundles, Handset Bundles, Enterprise Plans and Pay-As-You-Go. These options are available for you to choose from based on your data requirements. Some plans like the Enterprise Plans are plans that require contracts and commitments and cant be activated remotely by the customer.

If you are an existing customer, simply log-on to  myntel (self service) or Quickteller or visit an ntel. If you are  not an ntel customer, kindly visit any ntel store near you for SIM registration and activation.

If you are an existing customer, simply log-on to Myntel self-Care or Quickteller or visit an ntel store. If you are  not an ntel customer, kindly visit any ntel store near you for SIM-activation.

There are primarily two categories of data plans. The Unlimited Plans and the Capped Plans.

We understand that our customers have different needs and consumption habits. Hence, to guide you in determining the one for you, kindly visit QuickTeller to chose your plan and subscribe.

ntel does not use USSD codes for subscriptions. To subscribe to a bundle, click HERE to access the ntel Mini-Care

You can confirm the activation and expiry dates of your Data Plan via the Myntel Self-Service portal. You can download this from Google Play or login through the ntel website.

You can check the status of your plan resources via ntel Self Service Portal.

Yes, you can via our self-care portal http://myntel.com.ng. When you do this, the existing plan is de-activated and the new plan kicks in immediately. Your validity would now be updated to the validity of the new plan. 

The unlimited Plus, Xtra and Prime are designed for heavy users and SMEs, to cater to data-intensive activities like file sharing, torrents, video and game streaming, video conferencing etc. they have more data utilization thresholds, namely, 200GB for Plus, 350GB for Xtra, 600GB for Prime as opposed to the Family that has 150GB fair usage policy (FUP) limit monthly. Upon meeting the defined threshold, usage continues till bundle expiry, however, at significantly moderated speeds.

ntel’s unlimited plans remain subject to ntel’s Fair Use Policy. If your usage of our unlimited plans is greater than a predefined data threshold during your bundle validity, your speed of internet access may be reduced relative to other users.

The data threshold is the limit at which the Fair Usage Policy applies to a plan, it varies depending on the plan. ntel may vary the conditions for fair usage from time to time, in a way that ensures a fair and complete experience for all subscribers.

It is unlimited as you continue to have unlimited access to network resources till plan expiry. It is however subject to FUP, meaning if your consumption is above average, it will impact the experience of other users on the network, hence the need for a Fair Usage. This is to ensure every paying customer has a good experience on the network.

Not all our plans have Fair Usage. You can subscribe to any of our capped plans.

ntel will manage your data throughput and speeds, in relation to network conditions. You will likely be experiencing slower speeds than normal. This is however temporary, and your normal experience will be restored once the conditions of usage change i.e. a data plan purchase or renewal occurs. You may also choose to continue enjoying the available speed if it works for you.

Pay-As-You-Go offers crystal clear voice and SMS services (PAYG Voice and SMS) as well as high-speed data services (PAYG Data) anywhere within our coverage.

To get on PAYG, simply buy some ntel airtime on your device but due to an NCC directive, you are required to opt-in to use PAYG data. Please note that all new subscribers to the network will be activated on a bundle.

No, you cannot. SIM activation is only possible using a bundle plan. At the expiration of that bundle, you may then opt for a PAYG plan or subscribe to another bundle.

While on PAYG, high-speed Internet access is at N40/MB.

Yes, you can switch from PAYG to a bundle plan at any time.

• Visit any of our stores;
• Buy a SIM and an ntel LTE device or Bring your own LTE device;
• Choose a number or retrieve your reserved number;
• Perform customer registration;
• Select  one of our activation plans;
• Start enjoying the ntel service

Voice-over-LTE means true HD Voice calling over 4G LTE Network.  With VoLTE, voice calls are more accurate & clearer.  To enjoy this service, your device must support VoLTE features.

We are constantly expanding our coverage to ensure no one who wants to experience our network is left out. Click here to view our coverage map.

Fair Usage applies to some of our Unlimited Plans. When a subscriber is seen by ntel’s systems to be consuming an extremely high amount of data in relation to the plans they are subscribed to, Fair Usage applies in that situation.

For example, if you are subscribed to a Smartphone Plan, and your data usage is much higher than would be normally typical for a smartphone user, your network access speed will be moderated, to ensure that other users also enjoy a fair amount of data usage and network speed.

The Fair Usage threshold varies depending on the plan. Ntel may vary the conditions for fair usage from time to time, in a way that ensures a fair and complete experience for all subscribers.

ntel will begin to manage your data throughput and speeds, in relation to network conditions. You will likely be experiencing slower speeds than normal. This is however temporary, and your normal experience will be restored once the conditions of usage change. Currently the threshold of change is midnight.

It’s possible that you may have already crossed the threshold very early in the day, if you are doing any of the following:

• Downloading large-sized files, maybe 500MB or 1GB more, multiple times;
• Continuous long streaming of High-Definition (HD) video from sources such as YouTube, at HD speed & resolution (4.5Mbps, 1080p resolution);
• Sharing your connection continuously with more than three other devices via tethering; these users may be engaging in any of those activities such as downloading large files or continuous HD streaming for a long period.

You can still use a lot of data even within the Fair Usage Threshold, depending on what you are doing. Typically, on the Smartphone Monthly plans which has the least threshold, you can stream videos up to 5 hours without crossing the threshold

Also, note that you can use much more data than these stated limits, only at a different speed and experience than when you are within the Fair Usage Limits. With the Booster, you can boost your data usage even more

You can use all 4G LTE mobile internet devices that are confirmed compatible with the network.

The ntel mobile network is a pure-play 4G LTE-Advanced network. This means we do not have 2G or 3G. Therefore our mobile network can only be accessed via a 4G LTE device.

Click here for more info on ntels device configuration settings. If your device does not work after you have followed these steps, kindly visit our store.

A 4G LTE device that can work on our network must support:

• Flexible Division Duplex (FDD);
• Spectrum bands 3 (1800MHz) and 8 (900MHz).

If your device is not 4G LTE compatible, you can purchase a compatible device here.

A wide range of 4G LTE devices are presently available in the market. These devices are categorized into data-over-LTE only and Voice & Data-over-LTE.
The data over LTE devices: Click here for devices in this category that we have tested and confirmed compatible with our network.
Voice & data over LTE: Samsung S7; Tecno C5; Konka R1 & R2. To buy devices in this category, click here or kindly visit any of our stores.
For device selection and activation support, kindly visit the store also.

You can configure your 4G LTE device by following these easy steps. You can also visit an ntel Centre for assistance with device configuration.

Click here for more info on ntels device configuration settings. If your device does not work after you have followed these steps, kindly visit our store.

Yes. The Samsung S7 and S7 edge are supported on the ntel network. Please click here for configuration steps

Presently, only VoLTE supported devices bought from our store will work on our network. We are in discussions with Tecno to ensure any C5 in the hands of our consumers will work on our network. Kindly check back regularly for updates on this.

Presently, you cannot trade your old device for a new one but we are in discussions with trade-in service providers. Kindly check back regularly for updates on this.

Presently, we do not have financing options but we are in discussions with financial institutions who provide this service. Kindly check back regularly for updates on this.

Presently, devices purchased from ntel do not come with insurance but we are in discussions with insurance companies who provide this service. Kindly check back regularly for updates.

You can purchase airtime online via Mini Care & Quickteller, and also at ntel stores.

To activate your SIM, subscribe to any bundle of your choice, insert the SIM into your 4G LTE device and configure.

No. SIM activation is only possible with bundle plans.

You can use your ntel SIM in any 4G LTE device that has been confirmed compatible with ntel network.

Yes, you can. ntel SIM cards are Nano SIMs with Micro and Standard SIM adapters that allow you use a SIM card across several 4G LTE compatible devices.

No. Although ntel SIM cards have larger storage capacities than regular SIM cards, only subscriber or service-related information can be stored.

Yes, you can use your ntel SIM abroad however; service charges will be as per standard roaming rates.

Yes. You can give your SIM card to someone else but you should remember that all registration and account information will remain in your name.

Kindly visit any of our stores or call 0700 ntel live

Kindly visit any of our stores for SIM replacement.

Kindly visit any of our stores or call 0700 ntel live

You can purchase airtime online via Mini Care & Quickteller, and also at ntel stores

Presently, we do not have a USSD for top-up. For airtime top-ups, kindly visit ntel Mini Care.

No, you cannot transfer airtime from one ntel SIM to another. Please check back for updates on when this feature will become available

To check your airtime balance, go to ntel Mini Care

• Turn off automatic updates
• Don’t forget to end all downloads
• Stop all background applications
• Enable data limit
• Monitor the number of users connected
• Ensure that your password is always secure

• Go to Settings
• Go to Connections
• Go to Data Usage
• Go to Data Saver
• Enable Data Usage

• Go to Play Store
• Go to Settings
• Go to Network Preferences
• Go to Auto-update apps
• Select “Don’t auto-update apps”

• Open The Instagram App
• Go to Settings and Click on Account
• Go to Mobile Data Use
• Enable Data Saver

• Open the Twitter App
• Go to Settings
• Go to Accessibility, display and languages
• Go to Data Usage
• Enable Data Saver

• Open WhatsApp
• Go to Settings
• Go to Storage and Data
• Enable “Use less data for calls”
• Go to “When using mobile data” and unselect all options
• Go to “When connected on Wi-Fi” and unselect all options
• Go to “When roaming” and unselect all options
• Go to “Photo upload quality” and select Data saver